RETURNS & EXCHANGES
We offer a full refund on all unwashed and unworn items* returned within 14 days of receipt of goods. Please note that shipping costs are non-refundable. We will refund the card used for the order within 3 days of receiving your return; the refund may take up to 10 days to complete. You will receive an email confirmation of the refund once it has been processed. This does not affect your statutory rights.
If you need to change your item* for any reason, you can do so by emailing us within 21 days of purchase at firstname.lastname@example.org
To return an item, send it to:
12/121 Kerry Road Archerfield 4108
You are responsible for shipping costs to return your item. Your item is your responsibility until it reaches us. We recommend you use a recorded delivery service and keep the proof of postage. We can not accept liability for goods that get lost or damaged in transit back to us.
*items which have been specifically monogrammed, custom made or branded cannot be refunded or exchanged
Unfortunately, we cannot accept refunds or exchanges for items which have already been custom-made, monogrammed or branded.
CSSAQ Items were specifically custom made to order, for the CSSAQ Athletes based on the size samples and size chart provided when ordering.